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Channel: Emerald Group Publishing Limited: Journal of Services Marketing: Table of Contents
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Executive summary of “Exploring key antecedents of purchase intentions within...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “Bridging the academia-practitioner divide: the case of...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “Tangibilizing services through visual tangible cues in...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “The differentiated effects of CSR actions in the...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “Different actors’ roles in small companies service...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “Does customer sociability matter? Differences in...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Executive summary of “Reverse use of customer data: implications for...

Journal of Services Marketing, Volume 28, Issue 7, October 2014.

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Exploring key antecedents of purchase intentions within different services

Journal of Services Marketing, Volume 28, Issue 7, Page 595-606, October 2014. Purpose – The purpose of this research is to investigate the direct and indirect effects of these determinants on purchase...

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Bridging the academia-practitioner divide: the case of “service theater”

Journal of Services Marketing, Volume 28, Issue 7, Page 580-594, October 2014. Purpose – This paper aims to demonstrate the applicability of a theatrical framework for improving the effectiveness of...

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Tangibilizing services through visual tangible cues in corporate Web sites: a...

Journal of Services Marketing, Volume 28, Issue 7, Page 566-579, October 2014. Purpose – The purpose of this study is to examine cross-cultural differences in the use of visual tangible cues in local...

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The differentiated effects of CSR actions in the service industry

Journal of Services Marketing, Volume 28, Issue 7, Page 558-565, October 2014. Purpose – The purpose of this study is to attempt to explain why the impact of Corporate Social Responsibility (CSR)...

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Different actors’ roles in small companies service innovation

Journal of Services Marketing, Volume 28, Issue 7, Page 547-557, October 2014. Purpose – The purpose of the study is to create an initial understanding of how various internal and external actors...

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Does customer sociability matter? Differences in e-quality, e-satisfaction,...

Journal of Services Marketing, Volume 28, Issue 7, Page 538-546, October 2014. Purpose – The purpose of this study is to investigate the relationships between e-quality, e-satisfaction and e-loyalty...

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Reverse use of customer data: implications for service-based business models

Journal of Services Marketing, Volume 28, Issue 7, Page 529-537, October 2014. Purpose – The purpose of this study is to explore and analyze the implications of reverse use of customer data for...

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Customer response to employee emotional labor: The structural relationship...

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose This study extends emotional labor theories to the customer outcomes by examining a theoretical model of how emotional labor...

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Exploring the relationship between service orientation, employee engagement...

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose The primary objective of this paper is to explore the relationship between leadership, employee engagement and service...

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The role of listening in e-contact center customer relationship management

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose The main purpose of the study is to examine the relationships between e-listening and customers’ perceptions of interpersonal...

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The role of external customer mind-set among service employees

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose In this study the authors develop and test a model of the antecedents and outcomes of one aspect of CMS - external customer...

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Antecedents of the client’s trust in low- versus high-consequence decisions

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose The purpose of this study is to address the role of high- and low-consequence exchanges in the relationship between trust and...

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Corporate social responsibility and customer loyalty: Exploring the role of...

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose The authors of this paper propose a cognitive-affective-conative sequential model to study how three dimensions of corporate...

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A narrative review and meta-analysis of service interaction quality: New...

Journal of Services Marketing, Volume 29, Issue 1, February 2015. Purpose This paper conceptualizes and empirically tests the determinants of service interaction quality (SIQ) as attitude, behavior,...

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Editorial

Journal of Services Marketing, Volume 29, Issue 1, February 2015.

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